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Managing remote workers: Overcoming the challenges

The right attitude and the right tools will enable your organization to successfully embrace the shift toward remote work with the right attitude and the right tools. Several Stanford studies claim that telecommuting can actually increase productivity. 

A number of methods are available for managing your workforce remotely:

1) Ensure access to key technology tools is secure and reliable: 

It is necessary for your remote workforce to have access to productivity tools, business applications, communication and collaboration tools, and company laptops. 

Due to COVID-19’s whirlwind nature, many companies may not have had time to plan for deploying corporate laptops and mobile phone units to be able to work remotely.

The use of portable devices by workers in such situations is warranted. It is crucial to conduct rigorous remote testing and provide clear standard operating procedures to ensure that your employees’ devices don’t contain personally identifiable information. 

You can utilize the best Digital Adoption Platform (on remote employee devices) without compromising their privacy because Whatfix is ISO27001, SOC2 and GDPR compliant.

By providing an immediate support solution within enterprise applications, users are able to navigate enterprise applications quickly and easily, eliminating the risk associated with Shadow IT while protecting your company’s data. 

2) Support and training during the work process: 

For employees to be able to “work from home”, they must be highly proficient in using the software programs essential to their job. Creating leads and sales reports on the company’s CRM can no longer be accomplished by just hopping from one cubicle to another.

It would also be counterproductive to write the support team (that would probably be short-staffed at such a time as this) with similar ‘how-to’ inquiries – because of the long turnaround time. 

Consider using applications (e.g., Whatfix) to facilitate learning in the workplace, so employees’ workflow does not remain stagnant while they wait for the question for an answer to be given through traditional training.

There’s no doubt that it’s the best way to manage employee training over the Internet and enhance their on-boarding. In addition to DAPs, companies can train remote employees using mentorship programs, LEX and social learning.

Whatfix’s microlearning format, which is perfect for working at home, is the most important benefit of harnessing it. Further, this scalable solution allows job holders to create unique training content (for 300+ applications) across multiple geographies for users.

4) Select an effective DAP for remote software training:

Collaboration and productivity-enhancing technologies become your workforce’s lifeblood from the moment you switch to a remote work situation. The DAP keeps the users updated about new features and upgrades, which is why it’s so important to use one. 

Its interactive guides, smart tips, and self-helpful tools, for instance, can help workers learn to use Slack more efficiently. With the platform’s workflow eliminated, the user is offered targeted and contextual content (in multiple formats) that makes it easier for them to find the information they need. 

It is also able to curate and contextualize all your enterprise knowledge (web content, knowledge bases, or documents relevant to the enterprise) and surface it at the point of need in the application to enable remote users to solve tech-related problems. 

5) Creating an environment in which remote working is a positive experience: 

Working remotely is not for everyone. It is imperative to create a culture that encourages teamwork, collaboration, and agility in order to break this inertia to change. Remote workers will be able to handle the challenges of a distributed environment.

Developing such a work environment could be accomplished through training sessions online or even through games that welcome new employees (such as online icebreakers). 78% of freelancers say that training on soft skills is at least as valuable as training on technical skills in their career, according to a report by Freelancers Union. Employees who work remotely could also benefit from this statistic.

In addition, make sure the team’s mental and physical wellbeing is prioritized. Engage in engaging activities like home fitness or meditation to alleviate the symptoms of cabin fever.

Conclusion

It is the efficient management of temporary workers and remote employees in the most effective manner possible through remote workforce management. In order to maximize productivity and avoid loss of efficiency, you need open lines of communication and employee involvement, as well as monitoring your teams’ performance.

If you have the right tools like those discussed above and know-how, in addition to some ingenuity, the task of managing remote workforces will be made straightforward.

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